Course / Customer Success START
Understand exactly what Customer Success is, what it is not and learn a little about the routine of a professional in the area. It is in fact an introduction to the subject, but already with good practices to boost your career.
Course / Customer Success Manager
Course aimed at those who want to stand out as a Customer Success administrator, executive and manager, improving their knowledge and using tools to work preventively in the daily routine of a Customer Success Manager, of customer portfolio managers.
Course / CS FOR LEADERS
This course aims to help students identify themselves as leaders, prepared to work in companies undergoing cultural transition. Promote the preparation of area leaders for the market aware of organizational culture processes;
Course / Customer Experience
Understand exactly what Customer Experience is and what it is not and learn a little about the routine of a professional in the area. It is in fact an introduction to the topic, but already with good practices to boost the practice.
Course / Knowing & Practicing
Prepare Customer Experience professionals to be protagonists in the transformation of companies into Customer Centricity Companies, through the presentation of concepts, tools, techniques and a lot of practice brought by the best CX professionals in Brazil
Curso / CX Transformando
As important as knowing CX concepts and tools, it is translating this through the consolidation of a Program that involves Purpose + People + Governance + Special Skills. This course aims to bring together everything necessary to consolidate a customer-focused cultural transformation strategy.
Course / VoC Program
This course aims to allow students, from a theoretical framework and practical classes, to be able to structure and implement a VoC program in their organizations.
Course / CUSTOMER CENTRIC
This course offers a set of practices to encourage, empower, engage and enable employees to deliver incredible experiences.
Understanding that if a brand has a clear culture, it also has a proprietary DNA that differentiates it from others, in addition to strengthening the branding.
Foster the role of everyone as guardians and responsible for the customer experience.
Course / VoC Program
Customer Experience is an increasingly present reality in organizations and is among the fastest growing professions in the market.
It is through the experience that your customers have throughout their journey with the brand that you can differentiate yourself from your competitors in a clear and sustainable way.
The SEDA MBA in CX is recognized by MEC and CXPA, and is taught by professionals who stand out for their performance in the market!
