Why SEDA?

– 1st MBA in Customer Experience in Brazil;
– Professors that are a reference in the market;
– Featured Customer Experience and Customer Success courses;
– Focus on delivery quality;
– SEDA Executive Education is the only company in Brazil certified as a Recognized training provider – CXPA Customer Experience Professionals Association.

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Courses Carried Out

All Courses

Increase your knowledge and stay ahead of your competitors

Course / CSM12h

Customer Success Manager

Duration 12 hours

Live broadcast

Stand out as a Customer Success Manager in an easy-to-apply course, with classes with experts in the CS market and nominated for the TOP 100 Customer Success Strategists. You immediately learn and put into practice what you have learned, and receive feedback from professors during classes.

Course/ CSA18h

Customer Success Advanced

Duration 18 hours

Live broadcast

Be a protagonist of changes with SEDA’s Advanced CS course! Learn the flight plan on how to migrate from the traditional Aftermarket model to the CS model, and much more!

Course/ CX15h

Customer Experience

Duration 15 hours

Live broadcast

Understand how to map a journey, create a customer-centric culture, as well as how to measure the experience so that the strategy has practical results.

Course / MBA CX 380h

Programa Executive MBA Customer Experience

Duration 380 hours

Programa Customizado

Learn the six skills of a Customer Experience professional, plus a bonus, with the course recognized by CXPA as a Recognized Training Provider.

Our Differentials

UNDERSTAND WHY CHOOSE SEDA

SEDA Executive Education is recognized by CXPA, the Customer Experience Professionals Association, as a Recognized Training Provider.

All contents of CX da SEDA courses are well aligned with CXPA's Customer Experience structure, and our team's qualifications indicate expertise in the area.

Teachers
Specialized

Online Classes given by the greatest experts in the market, recognized in their areas of expertise.

ACCREDITED BY
MEC

The student will receive the certifications SEDA Executive Education and ESUP Escola Superior de Negócios (Superior School of Business).

CUSTOMER EXPERIENCE PROGRAM

Our goal is to provide a memorable customer service experience.

PERSONALIZED
SERVICE

Solve your doubts with our team of experts

RELIABLE KNOWLEDGE

Material developed to train professionals with the best quality on the market!

ANYTIME ANYWHERE

Access your course from your home or anywhere with internet!

MBA SEDA Executive Education

FIRST MBA IN Experiência do Cliente IN BRAZIL!

We will soon have
news and new courses
in CX and CS!
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Understand how to map
a journey,
create customer-centric
culture!
KNOW MORE

Customer Experience 15 horas

We aim to train professionals in customer experience who have a full understanding of the methodology that involves this business strategy, and are able to put into practice everything they learned in the course immediately.

Executive MBA Customer
Experience Program 380 hours

The main differential of this program is to provide a memorable customer service experience.

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Customer Experience is a reality that is increasingly present in organizations and is among the fastest growing professions in the Market.
SEDA's MBA in CX is recognized by MEC and taught by professionals who stand out for their performance in the market!

The Best Professorsin the Area

GET TO KNOWOUR TEAM

HELOISA LUCAS

GENERAL ACADEMIC COORDINATION

RODRIGO TAVARES

COORDINATION​ CX

LEANDRO DEMARI

COORDINATION​ CS

From which companies are our students

Students who graduated from our courses represent some of Brazil's biggest brands:

What our students say about the course

TESTIMONIALS

Our Blog

Stay tuned

Stay on top of news, information and lots of exchange of qualified content on our SEDA Blog!

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