Customer Success Manager

A course to demystify the complexity of CS

Learn how to structure, start or restart a Customer Success area. We will present the day-to-day of CSM and how to act in the challenges of showing that investment in CS will bring and increase the profitability of the operation.


Lectícia Chaves
Leandro Demari
Bruno Scott

Live and online classes

Trail CS

About the course

Course aimed at those who want to
to stand out as a Customer Success administrator, executive and
improving their knowledge
and using tools to
to work preventively in the
daily routine of a Customer Success
Manager, of customer
portfolio managers.
This course brings all the necessary vision for professionals who have not yet had contact with the methodology, and who want to understand what it is, as well as its importance and how it works in a business.

Target public

  • After-Sales professionals
  • Professionals who are working in companies transitioning to the Customer Success methodology
  • Project Analysts and Managers
  • Customer Support Professionals
  • Other professionals who are seeking to work in one of the fastest growing areas offering opportunities

Our team of Customer Success Manager Professionals:







Programa Customizado

  • What is and what is not CS
  • The new consumer and their expectations
  • CS pillars
  • Customer Success Management
  • What are the steps of building a CS strategy?
  • CS area framework
  • The Impact of Data Science on CS
  • How to use without being a scientist
  • Lagging e Leading Indicators
  • CS Indicators and Metrics
  • How to be more predictive
  • Data as a delivery tool
  • Account Success Plan
  • EBR
  • Contingency plan
  • Customer journey
  • Bad e Good Fit – Working with other areas in a customer-focused manner;
  • Churn – How to create an assertive follow-up
  • CS-focused expansion
  • Employer Management – People Management and area routine Tips to be a good professional;
  • Differentials and tips to be a good professional
  • Market
  • CS Professional Profile
15 hour certification

Learn in practice with real cases as steps in the construction of a customer success strategy.

Course Benefits:
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